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Support

CoCAD is built and supported by one person. That is stated here plainly, not hidden behind a ticket system: the fastest route to an answer is the docs, then the quick answers below, then email — which a human reads and answers in the order it arrives.

CoCAD Pro is not on sale yet in Canada, Mexico, France, Belgium or Switzerland.

  1. 1. Read the docs

    The documentation lives at /docs. The sidebar lists every page.

    Open the documentation

  2. 2. Check the quick answers below

    The questions people actually ask, answered in plain language further down this page — and at full length in the canonical FAQ in the docs.

    Read the full FAQ

  3. 3. Community

    There is no Discord. Questions go to support@cocad.ai.

  4. 4. Email a human

    CoCAD is a one-person company. A person reads every message, and there is no auto-reply. We answer as soon as we can, but we do not promise a set reply time.

    support@cocad.ai

Quick answers

What happens when I stop paying?
Once you have paid, the app never stops working because you stop paying; when your Download Year ends, newer releases run as CoCAD Free until you buy another Download Year; every release dated before it ends keeps running as full CoCAD. CoCAD Pro is paid once — an ended Download Year never locks your work or cripples the software. Only a refunded or charged-back purchase goes back to CoCAD Free. Separately, if you materially break the License Agreement and do not fix it within 30 days of our written notice, we can end the license, and you must then stop using the software (section 14).
What does CoCAD send home?
An update check. After a notice the first time you run it, the app checks updates.cocad.ai for a new version each time it starts, unless you turn that off in Settings > Updates. The check sends your IP address, update channel and updater version, not your files. A copy with a License File also fetches the public list of refunded licenses each time it starts, even with the update check turned off; CoCAD Free never does. If you connect an outside AI service, what you send goes to that service, not to us. The full posture is in the privacy policy.
Which platforms does it run on?
Windows. macOS and Linux are planned, with no date.
I found a bug — where does it go?
Email it, with what you did and what you expected. One person reads these, and a clear report genuinely shortens the queue for everyone.